Frequently Asked Questions

Everything you need to know about our innovative home solutions.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.

What is your return policy for kitchenware?

We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once opened.

Do Joseph Joseph products come with a warranty?

Yes, most of our products are covered by a 2-year guarantee against manufacturing defects. Please retain your proof of purchase to make a claim.

Are your plastic products BPA-free?

Absolutely. All Joseph Joseph food-contact surfaces are 100% BPA-free and tested to meet international food safety standards.

Can I put my Index™ chopping boards in the dishwasher?

Yes, our chopping boards are dishwasher safe. However, we recommend hand washing the storage cases with a damp cloth to maintain their finish.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.